For this trip we stayed at Disney's Sequoia Lodge hotel, which Disney give a rating of 'three keys'; or what I would call a moderate resort. So for those of you with experience of staying at Walt Disney World I would compare this resort to the likes of Port Orleans, Coronado Springs and similar.
When we arrived we approached the hotel from the Disney Village as we had travelled by Eurostar and the train station is located next to the Disney Village. This meant that we effectively entered the hotel by the 'back door' and had to find our way to the Reception area.
|Sign post to let you know you're in the right place!|
|Approaching the entrance at the rear of the hotel|
|The rear of the main building which is the main access point when going to and from Disney Village and parks|
|Resort ID, charging card and park ticket - a lot of pieces of paper!|
Let's talk about theming! So as the name would suggest the Sequoia Lodge is styled along the lines of a 'mountain lodge retreat'. So lots of natural wood, earthy colours, fantastic landscaping with an abundance of trees, natural materials and the feel of an American National Park.
|Entry into our 'lodge' - 'Big Sur'|
From the photos you can see the palette of colours that has been adopted for the resort; natural colours, reds, oranges, yellows, browns etc. As well as wall coverings and carpets that incorporate images of trees and leaves.
When you enter the room there is a small entry way with the bathroom off to your left, before entering the main room which has two double beds, TV and a small desk and chairs.
The wall coverings and pictures in the room all depicted characters from Bambi...not sure if this is the same for all rooms as we obviously only experienced this one room!
Now whilst the rooms looked well maintained I was not overly impressed by the level of cleanliness that we experienced over our four nights there. Initially everything looked fine but on day two I noticed that there was a french fry on the floor next to the edge of a unit!! As we had not brought any food back to the room by that point I knew that the offending article had to have been there for some time. I deliberately left it to see if it would get cleaned away during our stay - unfortunately it did not :( Now the trouble is once you notice something like this you start to look for, or perhaps just notice, other inconsistencies and having been used to the very high standards in Disney property in the US our expectations were perhaps set too high?!
So whilst our beds were made each day I do not think the bed linen was changed during our stay. Pillows that we had removed off the beds while sleeping were left where we had placed them on the floor. Glasses that had been used were left where we had left them (some with water in) and not replaced. There were no towel animals and no little notes from 'mousekeeping'. The toiletries were only replenished once during our stay and when I purposefully removed all the toiletries to give the appearance of them all having been used (just to see what would happen) no replacements were left for us.
The room was of a decent size, a good layout and with good basic facilities but was let down by the poor cleanliness. One point to note is that the rooms do not have tea/coffee making facilities; these are however available but you have to ask for them at reception (they are not offered) we on this occasion did not bother asking. On a positive note all the hotel rooms have access to free Wi-Fi which we found worked pretty well for all four of us, and which we took great advantage of as free Wi-Fi has not yet reached the parks or Disney Village. However, we found that the Wi-Fi did not work in the hotel's restaurants. If you're looking for free Wi-Fi outside of the hotels then try the Earl of Sandwich in Disney Village!
The view from our room was lovely and completely within keeping of the layout and theming of the resort;